Contact and Complaint Mechanism

Last Updated: November 16, 2025

1. Introduction

MyWebdav Technologies provides multiple channels for you to contact us and raise concerns. We are committed to addressing your inquiries promptly and fairly.

2. Contact Information

2.1 General Inquiries

• Email: support@mywebdav.eu
• Phone: +31 XX XXX XXXX (Mon-Fri, 9:00-17:00 CET)
• Address: MyWebdav Technologies, Amsterdam, Netherlands

2.2 Technical Support

• Email: tech-support@mywebdav.eu
• Help Center: https://help.mywebdav.eu

2.3 Billing Inquiries

• Email: billing@mywebdav.eu

2.4 Data Protection

• Data Protection Officer: dpo@mywebdav.eu

2.5 Legal Matters

• Email: legal@mywebdav.eu

3. Complaint Procedure

3.1 How to Submit a Complaint

1. Contact our support team with details of your complaint
2. Include relevant account information and timestamps
3. Provide specific details about the issue

3.2 Complaint Handling Process

1. Acknowledgment: Within 24 hours
2. Investigation: Within 5 business days
3. Resolution: Within 15 business days
4. Escalation: If unresolved, escalate to management

3.3 Complaint Categories

• Service quality issues
• Billing disputes
• Data protection concerns
• Security incidents
• Terms of Service violations

4. Dispute Resolution

4.1 Internal Resolution

Most complaints resolved through direct communication with our team.

4.2 Mediation

For unresolved disputes, we offer mediation through a neutral third party.

4.3 Legal Action

If internal resolution fails, disputes may be brought before competent courts in the Netherlands.

5. Response Times

• General inquiries: 24-48 hours
• Technical issues: 4-24 hours
• Complaints: 5 business days for initial response
• Data subject rights: 30 days (GDPR)

6. Feedback and Suggestions

We welcome your feedback to improve our services. Contact us at feedback@mywebdav.eu.

7. Transparency

We publish annual reports on complaint handling and resolution rates.